Overview
Nweke Holding Company Ltd is committed to reliable, secure, and timely delivery of products across Nigeria, Africa, and international markets. Delivery timelines and costs may vary depending on product type, location, regulatory requirements, and logistics partner availability.
Shipping availability may differ by subsidiary and product category.
Domestic Shipping (Nigeria)
Coverage
We ship nationwide across the Federal Republic of Nigeria.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Customized, bulk, or special orders may require additional processing time.
Delivery Timeline
Major cities: 1–3 business days
Other states: 2–7 business days
Remote areas: May require additional time
Delivery Partners
We use reputable local logistics providers and in-house delivery teams where applicable.
Shipping Fees
Calculated at checkout based on weight, size, and destination.
Free delivery may apply to qualifying orders or promotional campaigns.
Inspection on Delivery
Customers are encouraged to inspect goods upon delivery. Any damage or discrepancy must be reported within 24 hours of receipt.
Continental Shipping (Africa)
Coverage
We ship to selected African countries, subject to regulatory clearance and product eligibility.
Processing Time
3–5 business days for order processing and export documentation.
Delivery Timeline
West Africa: 5–10 business days
Other African regions: 7–15 business days
(Timelines depend on customs clearance and local logistics conditions.)
Customs & Regulatory Requirements
Buyers are responsible for:
Import permits (where required)
Customs duties and taxes
Regulatory approvals in destination country
Certain regulated products may require documentation from authorities such as the National Agency for Food and Drug Administration and Control or compliance with standards from the Standards Organisation of Nigeria before export.
International Shipping (Outside Africa)
Availability
International shipping is available for selected products and subject to:
Export control regulations
Destination country import restrictions
Product category limitations
Learn more about our INCO terms policy here
Processing & Documentation
Export documentation, including commercial invoices and customs declarations, will be prepared prior to dispatch.
Processing time: 3–7 business days.
Delivery Timeline
Standard International: 7–21 business days
Express Shipping (where available): 3–7 business days
Delivery times are estimates and may be affected by customs clearance or international logistics disruptions.
Duties & Taxes
All international orders are shipped on a Delivered-at-Place (DAP) or Carriage Paid To (CPT) basis unless otherwise agreed. Use of EXW should accompany submission of a valid shipping account number.
The customer is responsible for:
Import duties
Customs clearance charges
Local taxes and regulatory fees
Shipping Restrictions
We do not ship:
Prohibited or restricted goods under Nigerian export law
Products restricted in the destination country
Perishable goods internationally unless explicitly approved
Order Tracking
Where applicable, tracking details will be provided via email or SMS once the order has been dispatched.
Delivery Delays
Delays may occur due to:
Weather conditions
Customs inspections
Security issues
Regulatory clearance requirements
Force majeure events
Nweke Holding Company Ltd shall not be liable for delays beyond its reasonable control.
Damaged, Lost, or Incorrect Shipments
If goods arrive damaged, defective, or incorrect:
Notify us within 24–48 hours
Provide photos and delivery details
Retain original packaging
Claims submitted outside the reporting window may not be eligible for review.
Risk Transfer
Risk of loss transfers to the customer upon delivery confirmation unless otherwise stated in a written agreement.
Contact Information
For shipping inquiries:
Email: logistics@NwekeHoldingCo.com
Phone: +234 00 0000 00, International: 800-909-0000
Head Office Address: Block A4 Suite 719, HFP Eastline Shopping Complex, Abraham Adesanya, Ajah, Lagos, Nigeria
Policy Updates
This Shipping Policy may be updated periodically. Continued purchase constitutes acceptance of the revised policy.
This Shipping Policy applies to all purchases made from Nweke Holding Company Ltd and its subsidiaries.
Effective Date: 20 March 2026